Q. Who operates Divorce Law Texas?
A. Divorce Law Texas is operated
by Epoch Software US, Inc., a
wholly-owned subsidiary of Epoq, US, Inc.
Epoq, US, Inc. is an legal information services company that publishes digital solutions that
help users solve their legal problems over the Internet. We offer
state-specific interactive legal documents and legal tools, enabling citizens to
access the law without incurring the high cost of legal fees. Our goal is to
provide legal solutions at prices that people can afford.
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Q. What if I registered for the wrong state?
A. If you registered for the wrong state please contact us and we will move your account to the correct state.
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Q. Can I really represent myself in my divorce?
A. We believe that with accurate and complete legal information a person of reasonable intelligence and education can represent themselves in a wide variety of routine and uncontested family law, and other legal matters. This assumption is based on fact.
For research on pro se representation see:
http://www.pro-selaw.org. In an evaluation study undertaken by the University of Maryland School of Law of a sample drawn from over 10,000 pro se litigants in family matters in Maryland Courts, seventy-four (74%) of the reported that they were satisfied with the result and would represent themselves again. Fifty-four (54%) percent reported that they decided to represent themselves because they thought a lawyer would be too expensive, and an additional eighteen (18%) reported that they represented themselves because they did not think that the problem was sufficiently complicated that a lawyer's services were required. These research findings are supported by similar research in other jurisdictions which are collected at the Pro Se Law Center.
There are situations when you should not represent yourself and you should seek
the assistance of counsel. These situations include where you have substantial
assets; where you and your spouse cannot reach agreement on custody, visitation,
or child support issues; and where your spouse is uncooperative or has been
abusive. On the other hand if your dispute is uncontested, securing a legal
result is only a matter of filing the correct legal documents in the correct
order.
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Q. Who provides the answers to the legal information questions?
A. Our Legal Research Team answers you directly, but, provides general legal information answers only -- not legal advice -- since we are not a law firm.
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Q. What if I need legal advice?
A. We would like to help you with your legal
advice question. Unfortunately, we
are not a law firm and cannot provide legal advice in particular cases nor do we
answer individual legal inquiries. Our staff can only offer general information
and any technical assistance you may require while using our sites and services.
Many of our sites contain detailed Law Guides which cover many legal topics.
Please review these guides, which can be located on the homepage of this
site. You may wish to contact your local court clerk or a licensed attorney in
your area.
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Q. How do I contact Divorce Law Texas?
Contact Information:
Epoch Software US, Inc.,
9141 Reisterstown Road, #43
Owings Mills, Maryland 21117
Toll-free: 1-800-311-6123
Support
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Q. Who processes my credit card information when purchasing kits or services?
A. Credit card transactions for Divorce Law Texas are processed by
Chase Paymentech.
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Q. Are my communications secure?
A. Divorce Law Texas is hosted on a secure Netscape Commerce Server, which uses the Secure Sockets Layer protocol. (SSL). It is a security protocol and emerging standard like HTTP (Hypertext Transfer Protocol) to transfer information across the Internet. The main difference between the two, is that SSL, developed by Netscape, has made special provisions (via various encryption schemes) to transfer information securely across the Internet. SSL enables a Web site visitor's browser to connect and transparently negotiate a secure communication channel. Once this connection has been made, information can be exchanged with theoretically no chance of any unauthorized third party interpreting the data.
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Q. What is your refund policy?
A.
We offer a 100% money-back guarantee if for any reason your documents are not accepted by
the courts, we will either fix them at our cost or refund your money, your
choice. We must, unfortunately, strictly enforce this policy since our product
is such that it may be easily copied and used by individuals who have not
purchased.
To request a refund, please simply contact us toll-free at (800) 311-6123, or
contact us.
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Q. How
do I extend my free trial period?
Thank you for your interest in
our sites and on-line documents. Our
staff can reset the 30-day Expiration date on your trial account.
Please send us an e-mail message stating your request.
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Q.
Why did your system decline my credit card, when I know that it is good?
We apologize for any
difficulties which may have been caused by our web-site or your attempted
purchase.
Common reasons for a card
to be declined include:
(1) P.O. Box listed as address.
(2) Wrong address listed.
(3) Credit card number entered incorrectly.
(4) Fields within the order process are skipped.
(5) Sometimes debit cards are not accepted by our systems.
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